Junior Sales Representative/Admin

Junior Customer Service Representative/ Admin

We are seeking a motivated, detail-oriented Junior Customer Service Representative/Admin to join our team. In this role, you will be the first point of contact for our customers, assisting them with purchases, managing accounts, and providing exceptional service both in-person and over the phone. This is an excellent entry-level opportunity for an organized individual looking to grow their career in retail administration and customer service.

Key Responsibilities

Customer Assistance: Guide walk-in customers through our appliance and furniture selections, providing pricing based on their specific needs and preferences.

Communication: Answer incoming inquiries professionally on store landlines and company mobile phones.

Sales & Documentation: Prepare accurate sales receipts, quotations, Hire Purchase contracts, and Layaway plan agreements.

Order Management: Take customer orders and meticulously record all details to ensure fulfillment accuracy.

Financial Handling: Update customer payment records, and collaborate with the Senior Cashier to balance and maintain cash drawers at scheduled intervals.

Account Follow-Up: Contact delinquent accounts to request outstanding payments, and follow up with customers regarding order and delivery statuses.

Administrative Support: Assist with the organized filing of Hire Purchase contracts, Layaway plans, bills, vouchers, and other office documents.

Inventory Control: Participate in routine stock-taking exercises at assigned intervals.

Team Collaboration: Work closely with colleagues to guarantee smooth store operations and timely customer service.

Operational Flexibility: Prepare product price tags, serve as a relief officer when needed, and complete other administrative duties assigned by management.

Qualifications & Skills

Education: High School Diploma or equivalent (CXC/CSEC passes in English and Mathematics preferred).

Experience: Previous experience in retail sales, cash handling, or customer service is an asset but not required.

Skills: Strong numerical skills for computing prices and balancing cash.

Communication: Excellent verbal communication and interpersonal skills.

Organization: High attention to detail with the ability to maintain neat, accurate digital and physical files.

Attributes: A polite, patient demeanor and a proactive attitude when resolving customer inquiries.

How to Apply

Interested candidates should submit their application or resume through one of the following methods:

Email: Send your resume to sandyroopchand@gmail.com

WhatsApp: Message your application details to 676-1050